Frequently Asked Questions

πŸ’ What types of jewelry do we offer?

We offer a selection of stainless steel jewelry as well as fashion jewelry. Each product description specifies the material used so you can make an informed choice.

What is stainless steel?

Stainless steel is a metal alloy known for its resistance to oxidation and rust. It is valued in jewelry making for its durability, long-lasting shine, and hypoallergenic properties. Although it is water-resistant, repeated contact with water should be avoided to preserve its appearance over time.


πŸ’§ Are the jewelry pieces water-resistant?

- Stainless steel jewelry is water resistant and designed for everyday wear.

-Fashion jewelry, on the other hand, is more delicate. It is advisable to avoid all contact with water, perfumes and chemicals in order to preserve its appearance.

🌿 Are the jewelry pieces hypoallergenic?

- Stainless steel jewelry is hypoallergenic and suitable for most sensitive skin types.

- Costume jewelry can contain different alloys and is therefore not recommended for very sensitive skin.

✨ Do the jewels change color over time?

- Stainless steel does not rust, does not blacken and retains its shine for a long time.

- Costume jewelry can change over time depending on its use and care.

🚚 What are the delivery times?

Orders are prepared within 2 to 4 days. Delivery times may vary depending on the chosen method and your country of residence.

πŸ”„ Can I return or exchange a piece of jewelry?

You have 14 days after receipt to request a return or exchange, provided that the jewelry is unworn and in its original packaging (except for earrings, which are neither returnable nor exchangeable).

🧼 How do I care for my jewelry?

- Stainless steel: clean with a soft cloth or warm soapy water.

- Costume jewelry: wipe gently after use and store away from moisture.

πŸ“© How to contact customer service?

You can contact us via our contact form, by email, or through our social media channels. We will respond promptly.